[Remote] Lead Analyst, People Analytics

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics (PIA) team as they build an end-to-end solution to transform the trades. The Lead Analyst of People Analytics role will focus on maintaining a clean and trustworthy analytics environment, owning Visier administration, and supporting data pipeline processes while collaborating with cross-functional teams.ResponsibilitiesOwn Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environmentBuild and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release)Support the data pipeline from Workday through Snowflake to Visier — communicating required transformations, data additions, troubleshooting Visier data load issues, etcOwn systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objectsManage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenanceCollaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvementsContribute to PIA’s ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier VeeLeverage other AI tools (including Claude) to accelerate content development, documentation, code generation, and process automationContribute to analytics and insight generation as a secondary responsibility, growing into deeper analytical work over timeSkills5+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team3+ years of experience developing within BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms. Visier experience is highly preferredProficiency with SQL, Python/R, and ETL pipelinesAdvanced visualization skills with the ability to tell a compelling story with dataKnowledge of data governance best practices and experience implementing strong security and data governance systemsProgressive experience with implementing self-service dashboards and driving user adoptionExperience managing projects from end to end with the ability to translate business requirements into effective solutionsStrong business acumen, exceptional problem-solving skills, and proven stakeholder management experienceExceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationshipsSelf-starter with a high level of discretion with highly sensitive/confidential dataBachelor's Degree in a related field (e.g. Computer Science, Business Analytics, Statistics, I/O Psychology)Master's degree in a related fieldExperience with VisierWorking knowledge of Workday HCMBenefitsFlexible time off with ample learning and development opportunities to continue growing your career.We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.Great work is rewarded through Bonusly, peer-nominated awards, and more.Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)FSA and HSA401k matchTelehealth options including memberships to One MedicalParental leave and supportUp to $20k in fertility services (i.e. IUI and IVF)Surrogacy, and adoption reimbursementOn demand maternity support through Maven MaternityFree breast milk shipping through Maven MilkPet insuranceLegal advisory servicesFinancial planning toolsCompany OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.