[Remote] Lead Account Technology Strategist

Note: The job is a remote job and is open to candidates in USA. Citrix is a leading cloud solution provider serving over 100 million users globally. The Lead Account Technology Strategist will engage with customers' business and IT decision-makers, developing strategic technology roadmaps and fostering relationships to enhance customer adoption and satisfaction.ResponsibilitiesDevelop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organizationFully integrate with customers, maintaining essential relationships across all levels through regular and consistent communicationPossess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goalsProvide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externallyOrchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factorsOvercome technical and competitive objections, accelerating the technical evaluation component of the sales cycleAssess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churnConduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholdersEngage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals changeBuild complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement processManage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolutionConduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimallyKeep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadershipServe as an external spokesperson and evangelist for the company’s vision and associated technologiesProvide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindsharePresent and communicate effectively at an executive level to multiple customers and prospectsOwn or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account setMaintain a solid understanding of competitive technologies and how to position to “win.”Provide thought leadership for the team, providing feedback and ideas on best practicesAn experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industryCapable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvementStrong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiativesQuickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customersPossesses deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environmentsTakes ownership of outcomes, holding themselves and others accountable for delivering on commitments and achieving strategic goalsProven track record of driving significant revenue through strategic upselling, cross-selling, and new business developmentExpertise in aligning technology solutions with the customer's broader business strategy, ensuring that technology investments drive tangible business outcomesAssist in projects and initiatives outside the ATS organization that help drive GTM strategies and product development and directionSkillsBachelor's degree or equivalent experience required7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technologyAbility to travelUnderstanding of CSG's competitive domain and technologiesBroad understanding of the following: DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data AnalyticsPassion for technology and innovation, and a proven “forward thinker”Strong understanding of business processes and their implementation into enterprise applicationsAnalytical and negotiation skills, particularly at the C-levelAbility to quickly grasp and distinctly explain technological and business conceptsAbility to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the teamTrack record of consistently delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development and growthAbility to work independently with limited oversightPrioritizes and manages many diverse tasks, objectives, and risksExcellent oral and written communications skills, as well as excellent presentation skillsPossesses a high level of specialized sales and product solution knowledgeThe following certifications are beneficial but not required: Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS), Microsoft Certified Azure Administrator, or Azure Solutions Architect, AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, Updated Security CertificationsBenefitsCertain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work.U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.Company OverviewCitrix offers a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. It is a sub-organization of Cloud Software Group. It was founded in 1989, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.citrix.com/.Company H1B SponsorshipCitrix has a track record of offering H1B sponsorships, with 1 in 2026, 7 in 2023, 130 in 2022, 185 in 2021, 153 in 2020. Please note that this does not guarantee sponsorship for this specific role.