[Remote] Lead Account Manager

Note: The job is a remote job and is open to candidates in USA. Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. The Lead Account Manager is responsible for managing a portfolio of high-value accounts, improving retention and executive relationships, and contributing to the development of a scalable account management function across the organization.ResponsibilitiesOwn a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagementCoach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategyOwn proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account ManagementLead joint planning conversations with customers to uncover growth opportunities and deepen platform adoptionBuild and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communicationsSurface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the businessServe as the primary voice of the customer for the segment, contributing structured insights to roadmap, packaging, and go-to-market decisionsPartner with the Head of Account Management to develop consistent AM processes, playbooks, forecasting practices, and operating rhythmsPartner cross-functionally with Product, Support, Sales, Marketing, and Operations to advocate for customer needs and manage complex escalationsSupport the transition from product-based to segment-based account management, helping shape structure and process along the waySkillsTypically requires 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial roleBachelor's degree or equivalent practical experienceBrings deep knowledge of account management practices, customer health methodologies, and SaaS commercial models, ideally in healthcare technologyOperates independently, prioritizes effectively across a complex portfolio, and exercises sound judgment in managing renewals, customer risk, and growth opportunitiesNavigates complex, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressureIdentifies patterns across accounts and translates them into scalable solutions, process improvements, and escalation prioritiesCreates practical frameworks and reporting approaches where they do not yet existWorks cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadershipCoaches others while owning a strategic book of business and serves as a key conduit between the field and leadership by translating customer and segment signals into actionable recommendationsAbility to manage a complex portfolio of accounts and shifting organizational priorities simultaneouslyStrong asynchronous communication, thoughtful prioritization, and comfort operating in a remote-first environmentFamiliarity with tools such as ChatGPT or Claude is a plusCandidates who use AI thoughtfully to improve execution, prioritization, and decision-making will be well positioned for success in this roleBenefitsRemote work environment with a flexible work schedule to encourage work-life balanceAnnual company offsiteGenerous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leaveMedical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)401(k) company matchOne-time workspace reimbursement to help you optimize your remote workspaceCompany OverviewInterra Health inspires healthy living within individuals to drive movement across organizations. It was founded in 2001, and is headquartered in Brookfield, WI, US, with a workforce of 51-200 employees. Its website is http://www.interrahealth.com.