[Remote] Lead Account Manager

Note: The job is a remote job and is open to candidates in USA. GOAT Group is a leading platform for authentic sneakers, apparel, and accessories. They are seeking a Lead Account Manager who will manage a defined book of existing US seller accounts while also leading and supporting the account management team. The role involves proactive account management, team leadership, market intelligence, and the use of AI tools to enhance performance and efficiency.ResponsibilitiesOwn and grow a defined book of existing US seller accounts — supply health, GMV growth, and relationship qualityProactively identify supply gaps on accounts and arrive at the Director with a plan — not a flagAssess each account's full potential: what do they have that we need, and what makes GOAT their preferred listing platformPresent regular, data-driven business reviews to accounts — commercially compelling, not just informationalAct as the go-to resource for the regional AM team: share ideas, market intelligence, and help teammates move from insight to actionLead weekly KPI reviews for your account set autonomously — pull the numbers, draw your own conclusions, and bring a formulated plan to the DirectorContribute actively to team-level reviews: bring original thinking on what is working, what is not, and where the team should focusCoach AMs through 1:1s — help them develop commercial instincts, sharpen their data usage, and hold their accounts to supply outcomesLead execution of seller initiatives and team projects from proposal through to measurementContinuously monitor market dynamics — what is selling on other platforms, which brands and categories are gaining momentum, where GOAT has supply gaps relative to demand / other platformsTranslate market signals into commercial action: if something is trending externally, your accounts and the team should be moving on it, not reading about it after the factFeed regional intelligence into the Director and the strategy team on a consistent cadenceActively use AI tools in day-to-day work: outreach, account performance summaries, market research, workflow automationBring genuine curiosity — explore new tools, test what works, and share what you find with the teamBe a practical reference point for AI usage across the AM team: not the only person using these tools, but someone who sets the tone for how the team thinks about themIdentify repetitive workflows that could be automated and bring those ideas to the DirectorSkills5+ years in account management — wholesale, brand, or retail; luxury and resale apparel strongly preferredPeople management or team lead experienceDemonstrated AI tool usage — active and exploratory, not theoreticalConfidentiality and discretion is a mustPlayer-coach: manages their own accounts at a high level while actively supporting the team around them. Does not treat the lead responsibilities as a burden — is energized by helping others succeedGenuine self-starter: spots opportunities and moves on them. Brings ideas before being asked. Has opinions on how to grow the business and is willing to advocate for themAI-curious: actively exploring AI tools, not waiting for someone to hand them a workflow. Has already used AI to improve something about how they work and is excited about where it goes nextMarket-aware: knows the apparel and resale landscape — what is selling, what buyers want, how the competitive environment is shifting — and uses that knowledge commercially, not just conversationallyData-driven: pulls and interprets account performance data independently. Forms conclusions and arrives with a recommendation, not a data dumpTeam developer: elevates the people around them. Shares what they're seeing, helps others think through problems, and is energized by the team's performance — not just their own bookBenefits401KPaid time offDentalMedicalVisionDisabilityLife insurance optionsCompany OverviewGoat Group is a marketplace for authentic sneakers, apparel, and accessories. It was founded in 2011, and is headquartered in Culver City, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.goatgroup.com.