[Remote] Knowledge Engineer (Documentation, Context, Eng & Arch)

Note: The job is a remote job and is open to candidates in USA. NBCUniversal is one of the world's leading media and entertainment companies. As a Knowledge Engineer, you will help transform complex technical ecosystems into clear and consumable knowledge for engineers, partnering with architects and builders to create technical artifacts and improve discoverability across systems.ResponsibilitiesPartner with architects, engineers, and platform teams to capture and communicate: System architectures and interactions Engineering patterns and implementation approaches Platform capabilities and constraints The reasoning and tradeoffs behind technical decisionsCreate and maintain clear, consumable technical artifacts such as: Architecture overviews Technical narratives and roadmaps Reference documentation Knowledge maps and information hierarchies Engineering onboarding and enablement materialsConduct interviews, workshops, and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understandingHelp structure technical information in ways that are: Easy for engineers to navigate and apply Consistent across related systems and domains Increasingly consumable by AI-assisted tooling and agent-based workflowsWork with Builder Enablement architects and engineers to transform evolving architectural concepts into practical, actionable guidance for development teamsIdentify ambiguity, gaps, or fragmentation in technical knowledge and proactively improve clarity, discoverability, and consistency across engineering artifactsCreate lightweight diagrams, workflows, and visual representations that improve comprehension and system understanding, prioritizing clarity and usability over presentation polishHelp ensure that architectural guidance, standards, and paved paths are clearly articulated, internally consistent, and practically adoptableLeverage modern AI tools and workflows to accelerate knowledge synthesis, organization, and maintenanceAct as a steward of engineering knowledge and information hierarchy, helping ensure that teams can effectively discover, understand, and apply shared architectural guidance over timeSkillsBachelor's degree in Computer Science, Engineering, Technical Communication, or a related field, or equivalent practical experience. You will likely need 5+ years of professional experience to be successful in this roleStrong understanding of how modern engineering organizations design, build, deploy, and operate software systemsExperience as a software engineer, systems engineer, platform engineer, solutions architect, technical writer, or similar role involving deep engagement with technical systemsProven ability to translate complex technical systems and architectural concepts into clear, structured, and useful documentation or knowledge artifactsDemonstrated ability to work across engineering, architecture, platform, and product teams to synthesize information from multiple perspectivesStrong systems-thinking skills and the ability to understand relationships across services, platforms, and organizational boundariesFamiliarity with modern engineering ecosystems, including: Cloud platforms and distributed systems, APIs and service-oriented architectures, CI/CD and developer workflows, Infrastructure-as-code and platform engineering conceptsStrong written communication skills with a focus on clarity, structure, audience awareness, and practical usabilityAbility to ask thoughtful questions, identify missing context, and help teams clarify and communicate technical concepts effectivelyComfort operating in evolving environments where systems, processes, and organizational structures may still be emergingFamiliarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing, knowledge synthesis, organization, and discoverabilityA strong focus on usefulness and enablement—creating artifacts that help engineers make decisions and move effectively through complex technical environmentsStrong organizational instincts and attention to information hierarchy, discoverability, and long-term maintainabilityDeep curiosity about how systems fit together and how technical knowledge can be made more understandable, navigable, and actionableExperience supporting platform engineering, developer enablement, enterprise architecture, or internal engineering ecosystemsExperience building or scaling engineering knowledge systems, internal documentation frameworks, or technical enablement programsExperience creating technical narratives, architectural overviews, or onboarding materials for both technical and cross-functional audiencesFamiliarity with agent-friendly documentation structures, semantic knowledge organization, or AI-assisted developer experiencesAbility to create lightweight diagrams and visual representations that improve understanding of systems and workflowsStrong intuition for what makes technical guidance genuinely useful, discoverable, and adoptable for engineersExperience working in large, federated engineering organizations with many interconnected systems and teamsComfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environmentsExperience collaborating closely with architects, platform teams, and engineers to shape how technical knowledge is communicated and consumedBackground balancing technical depth with accessibility, helping bridge the gap between engineering implementation details and broader organizational understandingBenefitsCompany sponsored benefits, including medical, dental and vision insurance401(k)Paid leaveTuition reimbursementA variety of other discounts and perksCompany OverviewNBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast. It was founded in 1912, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.nbcuniversal.com/.Company H1B SponsorshipNBCUniversal has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.