[Remote] Knowledge Center Associate Tier I

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The Knowledge Center Associate Tier I provides administrative customer service assistance to claimants and providers, focusing on delivering high-quality service and support through effective communication and data management. Responsibilities Delivers friendly, efficient service in a high-volume environment Accurately captures and enters data into CareMC and other internal systems Demonstrates active listening and communicates clearly to confirm understanding Promotes future use of self-help tools when applicable Maintains consistent attendance and meets quality and productivity standards Comply with safety regulations and corporate policies Skills High School diploma or equivalent 1+ year of customer service or call center experience Effective communication and active listening skills Basic computer literacy and comfort using proprietary systems Strong customer focus with ability to de-escalate routine issues Attention to detail and time management Delivers friendly, efficient service in a high-volume environment Accurately captures and enters data into CareMC and other internal systems Demonstrates active listening and communicates clearly to confirm understanding Promotes future use of self-help tools when applicable Maintains consistent attendance and meets quality and productivity standards Comply with safety regulations and corporate policies Benefits Medical (HDHP) w/Pharmacy Dental Vision Long Term Disability Health Savings Account Flexible Spending Account Options Life Insurance Accident Insurance Critical Illness Insurance Pre-paid Legal Insurance Parking and Transit FSA accounts 401K ROTH 401K Paid time off Company Overview CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is