[Remote] Key Account Manager - Service Sales

Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. They are seeking a Key Account Manager - Service Sales to develop and execute service contract strategies for strategic customers across the U.S., focusing on national-level account strategy and complex negotiations to drive contract revenue growth.ResponsibilitiesAchieve or exceed assigned contract revenue targets for U.S. region, with accountability for accurate forecasting and pipeline managementDevelop and execute comprehensive, multi‑year service contract strategies tailored to the business needs and growth objectives of strategic customersLead complex negotiations, including consolidated and enterprise‑level service agreements, pricing structures, and contractual termsEstablish and maintain strong executive‑level relationships within customer organizations through regular strategic reviews and in‑person engagementServe as the primary point of accountability for service sales strategy across key accounts, aligning internal teams to deliver cohesive customer solutionsPartner cross‑functionally with Commercial Sales, Field Service, Marketing, Product Management, Finance, and Legal to drive aligned account executionInfluence internal stakeholders to prioritize customer needs, remove barriers, and deliver differentiated value propositionsMaintain deep understanding of customer environments, competitive dynamics, and market trends; communicate insights to inform strategy and decision‑makingDeploy a disciplined approach to account planning, strategic prioritization, and execution to maximize contract penetration, retention, and growthAct as a role‑model leader within the Service Sales organization, providing mentorship, guidance, and best‑practice sharing to elevate overall commercial capabilitySkillsBachelor's degree required; advanced degree a plusMinimum of three to five years progressive sales experience, with demonstrated success managing complex accounts and negotiationsExperience selling service contracts, recurring revenue solutions, or long-term agreements; life sciences experience strongly preferredProven ability to negotiate and structure complex commercial agreements across multiple stakeholders and decision levelsStrong strategic thinking, analytical capability, and creative problem-solving skillsExceptional written and verbal communication skills with executive-level presenceDemonstrated ability to influence across a matrixed organization without direct authorityWillingness to travel regularly for in-person customer engagement and internal collaborationExperience managing national or enterprise-level accounts within life sciences, diagnostics, or biomedical instrumentationTrack record of consolidating agreements and driving scalable contract growth across large customer networksFamiliarity with service business models, installed-base selling, and lifecycle revenue strategiesBenefitsMedical coverageHealth Savings AccountsFlexible Spending AccountsDental coverageVision coverageHospital Care InsuranceCritical Illness InsuranceAccidental Injury InsuranceLife and AD&D insuranceShort-term disability coverageLong-term disability insuranceLong-term care with life insuranceAnxiety management programWellness incentivesSleep improvement programDiabetes management programVirtual physical therapyEmotional/mental health support programsWeight management programsGastrointestinal health programSubstance use management programMusculoskeletal surgery, cancer treatment, and bariatric surgery benefitBD 401(k) PlanBD Deferred Compensation and Restoration Plan529 College Savings PlanFinancial counselingBaxter Credit Union (BCU)Daily PayCollege financial aid and application guidancePaid time off (PTO), including all required State leavesEducational assistance/tuition reimbursementMetLife Legal PlanGroup auto and home insurancePet insuranceCommuter benefitsDiscounts on products and servicesAcademic Achievement ScholarshipService Recognition AwardsEmployer matching donationWorkplace accommodationsAdoption assistanceBackup day care and eldercareSupport for neurodivergent adults, children, and caregiversCaregiving assistance for elderly and special needs individualsEmployee Assistance Program (EAP)Paid Parental LeaveSupport for fertility, birthing, postpartum, and age-related hormonal changesBereavement leavesMilitary leavePersonal leaveFamily and Medical Leave (FML)Jury and Witness Duty LeaveCompany OverviewBD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions. It was founded in 1897, and is headquartered in Franklin Lakes, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.bd.com.