[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Whip Around is a company focused on developing strategic customer relationships, and they are seeking a Key Account Manager to oversee high-value accounts. The role involves driving expansion growth, delivering customer business outcomes, and building executive-level relationships to ensure customer satisfaction and business success.ResponsibilitiesDevelop and maintain multi-year strategic account plansBuild account growth strategies aligned to customer business prioritiesMap customer organizational structures, buying centers, and influencersIdentify whitespace opportunities and competitive threatsPartner with Customer Success Team to execute quarterly and annual account reviewsOwn commercial strategy for assigned accountsGenerate expansion pipelineOwn large expansion opportunities within renewal cyclesNegotiate pricing, commercial terms, and contract structuresServe as commercial relationship ownerBuild trust across operational, IT, business, and executive stakeholdersPartners with CS Manager to plan and drive executive business reviews (EBRs/QBRs)Escalation accountable for critical customer issuesCoordinate internal executive engagement to drive customer outcomesSkillsBachelor's degree required6+ years enterprise SaaS / technology account management experienceProven success managing and growing large strategic accountsExperience with Supply Chain application software including Fleet Management SaaS solutionsExperience with Subscription / recurring revenue modelsExperience with Complex stakeholder environmentsExperience with Contract negotiationsExperience with Expansion pipeline development and managementExperience with Executive selling / advisory engagementCapable of communicating with and presenting to all stakeholder classes and can adapt accordingly, demonstrate genuine empathy, listening skills and commitment to customer successCommitment to genuinely understand WA product and ROI drivers, use cases and roadmap. Continuous learner that's curious about customer end markets, trends and ensuring clients are leveraging platform to achieve greater valueRevenue growth, pricing, negotiationCommits to learning customers business model & industry so they can position WA as a strategic solution addressing key operational challenges, proactive developing plans to achieve customer goalsEffective championing needs of customer and responsibly rallying teams to problem solve and remove barriers. Assumes ownership and accountable facilitating outcomes for customers vs. 'not my job' mentalityAnalytical thinker that consistently translates product usage into tangible financial value and can articulate ROI to executive stakeholdersBenefitsUnlimited PTO: Use your paid time off when you need itSubsidized Healthcare: A variety of subsidized medical plans to fit your needsRetirement Support: 401(k) matching to help you invest in your future.Family Friendly: Paid parental leave and caregiver supportGrowth & Development: Professional development plans and resources to support continuous learning.Company OverviewWhip Around ensures pre-trip inspections happen—keeping assets safe, people protected, and downtime low with one platform. It was founded in 2016, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://whiparound.com.