[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Acquia empowers brands to create meaningful digital customer experiences through its Digital Experience Platform. They are seeking a Key Account Manager responsible for managing customer relationships within higher education and government, focusing on renewal and upsell targets while ensuring customer satisfaction.ResponsibilitiesExceed quarterly renewal and upsell goalsMaintain solid relationships with customers and ownership of customers’ success with Acquia platform servicesGuide customers through onboarding of products and servicesMaintain control of account direction and strategyBuild relationships with strategic leadership level customer contactsIdentify new opportunities and work to drive them to a closeCoordinate with business users and procurement to ensure timely renewalsUpdate and maintain Sales database as appropriateMust be able to proactively drive accounts with minimal oversightStrong collaboration with internal teamsGenerates trusted relationships with customersAbility to manage multiple systems and administration at onceSkills3-5 years working in a sales / account management role for a technology company, education and government experience a plusStrong leadership, teamwork, communication & cross-group collaboration skillsProven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunitiesHas owned & exceeded a renewals quotaHas owned and exceeded ACV Upsell/Cross Sell QuotaRenewal forecasting & analytical skillsDetailed oriented and organizedAbility to perform in a fast paced environmentSelf-starter who can set and manage prioritiesMS Office/G Suite knowledge, including Word, Excel, and PowerPointExperience with SFDC, Gainsight, Jira and other toolsStrong verbal and written communication skillsPrior experience procuring contracts with educational institutions and/or government preferredBenefitsCompetitive healthcare coverageWellness programsTake it when you need it time offParental leaveRecognition programsVariable compensationCompany OverviewAcquia specializes in providing cloud-based digital experience management solutions. It was founded in 2007, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://acquia.com.Company H1B SponsorshipAcquia has a track record of offering H1B sponsorships, with 1 in 2025, 8 in 2023, 6 in 2022, 2 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.