[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Bureau Veritas North America is seeking a Key Account Manager to drive strategic growth across their certification client portfolio while maintaining operational excellence. This role combines hands-on operational management of select client accounts with strategic account management and business development, requiring a balance of tactical execution and strategic thinking.ResponsibilitiesDevelop and execute annual growth plans for assigned key accounts, tailored to each client's business needs and expansion opportunitiesIdentify upsell and cross-sell opportunities across Bureau Veritas's full certification service portfolioAttend annual/bi-annual strategic client meetings alongside operations teams to understand client needs, challenges, and growth objectivesBuild and maintain C-suite and senior management relationships within key accountsCollaborate with sales and technical teams to position new service offerings and expand certification scopeTrack and report on growth metrics, pipeline development, and revenue expansion within assigned accountsPartner with operations specialists to ensure seamless client experience during growth initiativesManage end-to-end certification lifecycle for assigned client accountsEnsure audit scheduling aligns with certification timelines and client requirementsCoordinate auditor assignments, documentation preparation, and pre-audit logisticsMaintain client satisfaction through proactive communication and issue resolutionMonitor and meet operational KPIs: on-time scheduling, audit completion rates, client satisfaction scoresMaintain accurate client files, contract documentation, and system data integrityServe as primary point of contact for assigned operational accountsWork closely with operations specialists managing day-to-day activities for growth-focused accountsProvide market intelligence and client feedback to product development and technical teamsSupport onboarding of new key accounts by developing client-specific SOPs and communication protocolsParticipate in quarterly business reviews and strategic planning sessionsSkillsExperience: 3-5 years in account management, client services, or operations coordination roleMinimum 2 years in operations, business development, or key account managementProven track record of growing existing accounts and identifying expansion opportunitiesExperience managing client relationships in a certification, auditing, compliance, or professional services environment preferredStrategic Account Planning: Ability to assess client business needs and develop tailored growth strategiesRelationship Building: Proven ability to establish trust and credibility with senior client stakeholdersConsultative Sales Approach: Comfortable identifying client pain points and positioning solutionsOperational Excellence: Strong project coordination skills with attention to detail and deadline managementCommunication: Excellent written and verbal communication; ability to present to executive audiencesSystems Proficiency: Advanced MS Excel, CRM/Salesforce experience, scheduling systems (Siebel preferred)Standards Knowledge: Familiarity with ISO 9001, IATF 16949, or other certification standards a plusCompany OverviewBureau Veritas is a global leader in the Quality Assurance, Health, Safety & Environmental (QHSE), and Social Responsibility industries. It was founded in 1828, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://group.bureauveritas.com/.