[Remote] Juris Doctor with Customer Service exp

Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Juris Doctor with Customer Service experience for a fully remote position. The role involves responding to complex inquiries from customers, adhering to protocols, and assisting in resolving issues while working collaboratively with business partners.ResponsibilitiesRespond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondenceAdhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as requiredWork effectively in a highly collaborative environment with a variety of business partnersCreate, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the projectAssist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolutionSkillsJD from an accredited US law school or foreign law degree and LLMFlexible and customer service focusedOutstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiencesAbility to handle changing or competing priorities to support business needsStrong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all requiredExperience with MS Office Suite, specifically Word, Excel, Access, and OutlookBenefitsMedicalDentalVisionLife insuranceShort-term disabilityAdditional voluntary benefitsAn EAP programCommuter benefitsA 401K planPaid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local lawHoliday pay where applicableCompany OverviewAkkodis is a global digital engineering company and Smart Industry leader. It was founded in 1968, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 10001+ employees. Its website is https://www.akkodis.com.Company H1B SponsorshipAkkodis has a track record of offering H1B sponsorships, with 785 in 2026, 7880 in 2025, 9690 in 2024, 8537 in 2023, 11159 in 2022, 9813 in 2021, 11984 in 2020. Please note that this does not guarantee sponsorship for this specific role.