[Remote] Junior / Intern Account Manager

Note: The job is a remote job and is open to candidates in USA. CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. They are seeking a Junior/Intern Account Manager designed for recent graduates or early-career lab technicians to assist with client setups and manage customer onboarding tracks.ResponsibilitiesCoordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirementsAssist with basic LIS training for laboratory staff and client administratorsProvide low-level software support and manage initial troubleshooting queuesAct as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficientlyDocument customer feedback and feature requests to help improve the software lifecycleSkillsFormal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields)Prior exposure to using a Laboratory Information System (LIS) in a professional or educational settingStrong communication skillsBenefitsIncludes 10%-15% variable bonus based on onboarding milestonesPotential 5% to 8% salary increase or milestone-based adjustment upon proven autonomyStandard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up)Company OverviewAt CrelioHealth, we believe that true progress happens where human intelligence meets technology. This philosophy shapes everything we build. It was founded in 2013, and is headquartered in Pune, Maharashtra, IND, with a workforce of 51-200 employees. Its website is https://creliohealth.com.