[Remote] Junior Client Success Manager

Note: The job is a remote job and is open to candidates in USA. Ylopo is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation software. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager, where the individual will support clients in using their platform effectively and ensuring client success.ResponsibilitiesMeet with clients 1:1 to provide support, training, product knowledge, account reviews, and moreManage retention efforts for clients who have placed cancellation or are showing indicators of being at-riskDeliver a warm and well-documented handoff to internal departments like marketing, client growth, or website developmentAct as an advocate for client's needsSpeak confidently and professionally with clientsWork with the utmost urgency to work through client issuesMaintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)SkillsUndergraduate degree preferred, preferably in business or communicationsPrevious experience in a support or customer serviceProfessional mannerConsistent work habits and strong work ethicStrong organizational skills and attention to detailAbility to multitask, and work independently toward deadlinesStrong project coordination skillsStrong written and verbal communication skills, ability to work well in a small group settingPositive demeanor, trustworthy characterAbility to take the initiative and see projects and tasks through to completionAbility to understand and convey detailed information about our services and systemsUnderstanding of real estate and the real estate profession a plus, but not necessaryBenefitsMedical, dental, and vision benefitsPaid holidaysVacationSick daysA 401(k)Paid monthly parking (if applicable)Company OverviewYlopo is a real estate-focused SaaS platform that uses digital marketing and AI to help agents generate, nurture, and convert leads. It was founded in 2013, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is http://www.ylopo.com.