[Remote] Jr. Customer Success Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. Process Street is an AI software and compliance operations platform startup from San Francisco, dedicated to helping customers build, document, automate, and track recurring workflows. The Jr. Customer Success Manager will build trusted relationships with customers, guide them through implementation and onboarding, and support them by answering questions and highlighting new features.ResponsibilitiesBuild trusted relationships with customers, learning how each one works and where they want to goPlan and guide new customers through implementation, onboarding, and trainingSupport existing customers by answering questions, highlighting new features, and running Quarterly Business ReviewsContribute to support systems, such as in-product guides, webinars, and our Help CenterWork closely with other departments to bring the customer voice into the product roadmap and strategyIdentify expansion and referral opportunities through the relationships you build and think creatively about how to act on themTrack the numbers that matter, like churn, time to first value, and net promoter scoreExperiment with new strategies, tools, and AI to help customers (and yourself) to work smarterAlways keep our value of Delighting Customers top of mindSkillsYou've worked directly with customers or clients before and loved itYou come from a startup, entrepreneurial, or build-it-yourself environment. You're scrappy, resourceful, and comfortable with ambiguityYou're a self-starter who's driven by goals, not tasks. You don't wait to be told the next step. You set your sights on an outcome and keep going until you reach itYou think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to youYou love building relationships. You're genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work betterYou experiment with AI and new tools. You're already using AI and automation to get things done, and you're constantly leveling up. You're curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflowsYou love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around youYou're an excellent written and verbal communicator. We're a 100% distributed team, and writing is our primary method of communication. But you'll be chatting with customers and teammates live too!BenefitsUnlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.Generous health insurance for US employees and their families.Equity for all full-time roles.Company OverviewProcess Street is a SaaS platform that allows teams create, track, and optimize business process workflows. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://process.st.