[Remote] Journeyman-NOC Administrator (R-00165)

Note: The job is a remote job and is open to candidates in USA. True Zero Technologies, a veteran-owned small business, is dedicated to enabling people and technology to enhance organizational outcomes. They are seeking a Journeyman-NOC Administrator to monitor network infrastructure, troubleshoot issues, and support network performance improvements.ResponsibilitiesMonitor network infrastructure in real time to ensure availability, performance, and operational stabilityIdentify, investigate, and troubleshoot network issues, outages, alerts, and performance degradationsUse network management and monitoring tools to detect problems, assess impact, and support timely resolutionEscalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when requiredPerform routine network maintenance tasks in accordance with established proceduresSupport the implementation of approved network changes, ensuring changes are completed accurately and documented properlyDocument incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accuratelyMaintain comprehensive operational records to support reporting, trend analysis, and issue trackingCommunicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progressCollaborate with IT staff and other operational teams to improve network performance, availability, and resilienceSupport the development and implementation of strategies for network improvement and risk mitigationFollow established operational procedures, escalation paths, and change management practicesSkillsBachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degreeTraining or practical experience in network operations, network monitoring, and network troubleshootingFundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platformsAbility to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident responseStrong analytical and problem-solving skillsAbility to work effectively under pressure in a fast-paced operational environmentAbility to communicate clearly with both technical and non-technical stakeholdersAbility to accurately document incidents, changes, troubleshooting actions, and resolutionsRequires an Interim DoD Secret or comparable clearanceCertifications such as CCNA, CCNP, or other relevant network certifications are highly desirableFamiliarity with ITIL practices is preferredPrior experience working in a NOC or similar operational environment is preferredBenefitsBest in class medical coverage100% of medical premiums covered by True ZeroCompany wide new business incentive programsContribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)3 weeks of PTO starting + 11 Paid Holidays Annually401k Program with 100% company match on the first 4%Monthly reimbursement of Cell Phone and Home Internet costsPaternity/Maternity LeaveInvestment in training and certifications to broaden and deepen your technical skillsCompany OverviewTrue Zero Technologies, a veteran-owned small business. It was founded in 2016, and is headquartered in Annandale, Virginia, USA, with a workforce of 51-200 employees. Its website is https://truezerotech.com.