[Remote] ITOM Technical consultant

Note: The job is a remote job and is open to candidates in USA. Cyberobotix is seeking an ITOM Technical Consultant to focus on ITOM development and configuration on the ServiceNow platform. The role involves delivering finalized ServiceNow Discovery and Service Mapping solutions, implementing and customizing CMDB, and collaborating with various stakeholders to enhance service architecture and technical specifications.ResponsibilitiesExperience in Service now CMDB/AMDB processesExperience in CMDB/AMDB data Model and configurationExperience in CMDB assessment and data cleanup activityExperience in Service catalog developmentKnowledge of CMDB Normalization, Identification and Reconciliation jobsExperience in Service now customizationIntegration experience using SOAP/Restful APIAt least 2 years of experience in CSDM led CMDB implementation using Service Now platformExperience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB dataExperience in building CMDB health Dashboard and custom reportingGood written and communication skillsITIL Foundation Level CertificationInstallation/Configuration and implementation of the discovery toolStrong troubleshooting skills, reading logs, solving complex workflow issuesWriting maintainable code as per best coding practicesAt least 3 years of experience in Implementing discovery solutions for multiple customersExperience in Writing custom patterns for discovering custom/in-house applicationsExperience in Scripting and solutions to expand the ServiceNow Discovery moduleKnowledge of scripting languageExperience in building custom integration using adapters, custom connectorsCandidates with discovery and other ITOM certification will be preferredCandidate should be comfortable in scripting and coding Discovery Probes and Sensors, CMDB, CMDB Types and ScriptingCandidate should be knowledgeable and familiar in the ServiceNow Discovery offeringsCandidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow DiscoveryCandidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Discovery. He can configure ServiceNow MID Servers in customer environmentsCandidate should have experience in Developing Customized Probes and Sensors for DiscoveryCandidate should have experience in Delivering technical workshops on Discovery, integration with full knowledge of CMDB/AMDB LifecycleCandidate should have Expert understanding on import sets and transform maps, working with external data Sources, ServiceNow data mappingCandidate can Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependenciesWork with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutionsWork with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration informationProvide visibility to the performance and issues related to DiscoveryCollaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gatheredWork with Application SMEs to create and validate Service Maps for key applicationsMaintain the integrity of the Service Mapping module across production and non-production environmentsInstallation/Configuration and implementation of the discovery toolStrong troubleshooting skills, reading logs, solving complex workflow issuesWriting maintainable code as per best coding practices wherever requiredAt least 5 years of experience in Implementing Service Mapping solutions for multiple customersExperience in Writing custom patterns for discovering custom/in-house applicationsExperience in Scripting and solutions to expand the ServiceNow Discovery moduleKnowledge of scripting languageCandidates with Service Mapping, discovery and other ITOM certification will be preferredCandidate should be comfortable in scripting and coding Discovery Patterns, CMDB, CMDB Types and ScriptingCandidate should be knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offeringsCandidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service MappingCandidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environmentsCandidate should have experience in Developing Customized Patterns for Discovery/Service MappingCandidate should have experience in Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB LifecycleCandidate can clearly Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependenciesSkillsExperience in Service now CMDB/AMDB processesExperience in CMDB/AMDB data Model and configurationExperience in CMDB assessment and data cleanup activityExperience in Service catalog developmentKnowledge of CMDB Normalization, Identification and Reconciliation jobsExperience in Service now customizationIntegration experience using SOAP/Restful APIAt least 2 years of experience in CSDM led CMDB implementation using Service Now platformExperience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB dataExperience in building CMDB health Dashboard and custom reportingGood written and communication skillsITIL Foundation Level CertificationInstallation/Configuration and implementation of the discovery toolStrong troubleshooting skills, reading logs, solving complex workflow issuesWriting maintainable code as per best coding practicesAt least 3 years of experience in Implementing discovery solutions for multiple customersExperience in Writing custom patterns for discovering custom/in-house applicationsExperience in Scripting and solutions to expand the ServiceNow Discovery moduleKnowledge of scripting languageExperience in building custom integration using adapters, custom connectorsCandidate should be comfortable in scripting and coding Discovery Probes and Sensors, CMDB, CMDB Types and ScriptingCandidate should be knowledgeable and familiar in the ServiceNow Discovery offeringsCandidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow DiscoveryCandidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Discovery. He can configure ServiceNow MID Servers in customer environmentsCandidate should have experience in Developing Customized Probes and Sensors for DiscoveryCandidate should have experience in Delivering technical workshops on Discovery, integration with full knowledge of CMDB/AMDB LifecycleCandidate should have Expert understanding on import sets and transform maps, working with external data Sources, ServiceNow data mappingCandidate can Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependenciesWork with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutionsWork with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration informationProvide visibility to the performance and issues related to DiscoveryCollaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gatheredWork with Application SMEs to create and validate Service Maps for key applicationsMaintain the integrity of the Service Mapping module across production and non-production environmentsInstallation/Configuration and implementation of the discovery toolStrong troubleshooting skills, reading logs, solving complex workflow issuesWriting maintainable code as per best coding practices wherever requiredAt least 5 years of experience in Implementing Service Mapping solutions for multiple customersExperience in Writing custom patterns for discovering custom/in-house applicationsExperience in Scripting and solutions to expand the ServiceNow Discovery moduleKnowledge of scripting languageCandidate should be comfortable in scripting and coding Discovery Patterns, CMDB, CMDB Types and ScriptingCandidate should be knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offeringsCandidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service MappingCandidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environmentsCandidate should have experience in Developing Customized Patterns for Discovery/Service MappingCandidate should have experience in Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB LifecycleCandidate can clearly Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependenciesCandidates with discovery and other ITOM certification will be preferredCandidates with Service Mapping, discovery and other ITOM certification will be preferredCompany OverviewCyberobotix emerges as a dynamic force in the IT consulting and staffing industry, poised to redefine excellence in talent acquisition and technology-driven solutions. It was founded in undefined, and is headquartered in Austin, Texas, US, with a workforce of 501-1000 employees. Its website is https://cyberobotix.com/.