[Remote] IT Unified Communications Analyst

Note: The job is a remote job and is open to candidates in USA. Duke Health is committed to compassionate care that changes the lives of patients and their communities. They are seeking an IT Unified Communications Analyst to implement, maintain, and support digital communications services, including troubleshooting and application support.ResponsibilitiesExperience working with enterprise messaging systemsFamiliarity with common voice and voice related systemsSIPVOIPCall Center AdministrationExperience working with mission critical and time sensitive applications with demonstrable experience in their implementationExperience with automation programming and scriptingTroubleshoot communications software and mobile devices including Android and iOSExperience in application support and flexibility to support tasks such as: system monitoring, log review and software installationPerforms analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application and resource contingency issuesEvaluate and test software applications, compile data and produce relevant reportsFamiliarity with AI assisted workflows and tools (CoPilot, ChatGPT, Claude, etc.)Maintain documentation related to application administration and operationsIs proactive and learns new tools and technologies and supports the installation/configuration/upgrades of active applicationsAbility to adapt to the quick dynamics of technology shifts based on requirements and technical solutionsInvestigate system performance issues to improve the reliability, maintainability, and performance of the systemEvaluate and test new workflows and coordinate release windows for updatesSome relational database and operating systems experience with SQLOn-call application support including afterhours and weekendsSkillsBachelor's degree in a related field - preferred in Computer Science, Mathematics or related - or four years of equivalent technical experience requiredFour years of related IT experience is requiredMust have a current N.C. driver's licenseExperience working with enterprise messaging systemsFamiliarity with common voice and voice related systemsExperience working with mission critical and time sensitive applications with demonstrable experience in their implementationExperience with automation programming and scriptingTroubleshoot communications software and mobile devices including Android and iOSExperience in application support and flexibility to support tasks such as: system monitoring, log review and software installationPerforms analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application and resource contingency issuesEvaluate and test software applications, compile data and produce relevant reportsFamiliarity with AI assisted workflows and tools (CoPilot, ChatGPT, Claude, etc.)Maintain documentation related to application administration and operationsIs proactive and learns new tools and technologies and supports the installation/configuration/upgrades of active applicationsAbility to adapt to the quick dynamics of technology shifts based on requirements and technical solutionsInvestigate system performance issues to improve the reliability, maintainability, and performance of the systemEvaluate and test new workflows and coordinate release windows for updatesSome relational database and operating systems experience with SQLOn-call application support including afterhours and weekendsCompany OverviewWorld-class academic and health care system It was founded in 1925, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://dukemedicine.org.Company H1B SponsorshipDuke University Health System has a track record of offering H1B sponsorships, with 2 in 2026, 39 in 2025, 30 in 2024, 17 in 2023, 24 in 2022, 12 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.