Remote IT Technical Support Representative - End User Computing & Intune Expert

Unlock a Rewarding Career in IT Support with a Leading North American Distributor Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you have experience supporting iPads and navigating the Intune console? We're looking for a skilled IT Technical Support Representative to join our client's team on a contract basis. As a 100% remote role, you'll have the flexibility to work from anywhere while being part of a dynamic team that values customer service and community building. About Our Client Our client is a renowned value-added distributor in North America, providing expertise, solutions, and products to various industries, including infrastructure, plumbing, appliances, HVAC, fire, fabrication, and more. With over 1 million customers, they've built a distinctive culture centered around customer service, fostering strong relationships, trust, confidence, and community. By joining their team, you'll be contributing to a business that makes a tangible impact on people's lives. Key Responsibilities Provide technical support for any issues reported within Corporate standards, ensuring timely and effective resolution. Collaborate with peers on the deployment of iPads via Intune, ensuring seamless integration and minimal downtime. Utilize the Intune console to assist with managing iPads, making configuration changes under the guidance of Intune administrators. Serve as the primary point of contact for business stakeholders participating in proof of concept exercises, providing expert guidance and support. Perform duties as requested by management, demonstrating flexibility and a willingness to adapt to changing priorities. Consistently document and troubleshoot reported issues, leveraging creative thinking to resolve complex problems. Develop and maintain strong relationships within the IT department, fostering a collaborative and supportive environment. Stay up-to-date with Corporate and IT policies and procedures, ensuring compliance and adherence to industry standards. Develop and refine verbal and written communication skills, ensuring effective communication with stakeholders. Comply with defined ITIL processes, maintaining a high level of service quality and consistency. Essential Qualifications To succeed in this role, you'll need: Experience supporting iPads, navigating the Intune console, and making configuration changes under the guidance of Intune administrators. Strong customer service skills, with a proven track record of delivering exceptional support and resolving issues efficiently. Preferred Qualifications While not mandatory, the following skills and experience will be considered a plus: Experience working with ServiceNow, demonstrating familiarity with IT service management platforms. Skills and Competencies To excel in this role, you'll need to possess: Technical expertise in supporting iPads and Intune, with a willingness to learn and adapt to new technologies. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Strong problem-solving and analytical skills, with a creative approach to troubleshooting and resolving complex issues. A customer-centric mindset, with a focus on delivering exceptional service and support. Career Growth Opportunities and Learning Benefits By joining our client's team, you'll have access to a range of career growth opportunities and learning benefits, including: Professional development opportunities, with training and support to enhance your technical skills and knowledge. Collaboration with a talented team of IT professionals, fostering a culture of knowledge sharing and expertise. Exposure to a range of technologies and platforms, broadening your technical expertise and versatility. Work Environment and Company Culture As a 100% remote role, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic team that values customer service and community building. Our client's culture is centered around: Fostering strong relationships and trust with customers and stakeholders. Delivering exceptional customer service, with a focus on making complex projects simple, successful, and sustainable. Embracing a collaborative and supportive environment, with opportunities for growth and development. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: Health benefits, such as medical, dental, and vision coverage. Retirement savings plans, including 401k and FSA. Commuter benefit programs, to support your daily commute. Other perks and benefits, available through our 3rd Party Employer of Record, upon completion of the waiting period for eligible engagements. Join Our Team and Unlock a Rewarding Career If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we want to hear from you. Apply now to join our client's team as a Remote IT Technical Support Representative and start a rewarding career in IT support. This is a low-stress role with great rewards. If you're reliable and willing to learn, we encourage you to apply. Don't miss this opportunity to join a dynamic team and make a tangible impact on people's lives. Apply for this job