[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Enable Dental provides on-site dental care with a mission to offer compassionate, high-quality services. They are seeking a Tier 1 Tech Support Specialist who will serve as the first point of contact for internal IT support, focusing on providing excellent service to remote and mobile teams. Responsibilities Provide Tier 1 support for employees using dental software tools and related platforms Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.) Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required) Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process Be available for minimal on-call duties to address urgent technical issues outside of standard business hours Skills Must live in Arkansas and be able to travel to Fayetteville area 10% of the time Provide Tier 1 support for employees using dental software tools and related platforms Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.) Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship (approximately 10% local travel required) Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process Be available for minimal on-call duties to address urgent technical issues outside of standard business hours 1-2 years of help desk or technical support experience Basic understanding of Windows laptops, cloud-based SaaS applications, and mobile device troubleshooting Effective communication skills with the ability to explain technical concepts in a clear, user-friendly manner Ability to thrive in a positive, collaborative culture, and contribute to a supportive team environment Reliable high-speed internet connection Dedicated workspace free from distractions Bachelor's degree in information technology or related discipline CompTIA A+ ITIL Foundation Certification Jira Service Management and Google Workspace Remote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms Managing and cloud-based identity and access management services, such as Azure Active Directory Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions Supporting users in a decentralized or multi-location environment Familiarity with dental software like Carestack Benefits Medical Dental Vision 401(k) Life Insurance Paid Time Off Company Overview Enable Dental offers on-premise dental solutions for in-need populations empowering dental clinicians to deliver care to patients. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is