[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. PCC Medical Holdings LLC is a growing healthcare MSO with a focus on improving patient outcomes. They are seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization, managing Tier-1 requests and supporting onboarding/offboarding processes. Responsibilities Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.) Manage new hire IT commissioning and account deactivation for departing staff Coordinate receipt, logging, and re‑issuance of returned equipment Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting Remote into user systems across multiple states to provide hands‑on support Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles Translate troubleshooting steps into clear, repeatable documentation for internal use Help standardize IT processes as PCC transitions to an in-house support model Other relevant duties as assigned by management Skills 1–2+ years of IT support experience (help desk, service desk, or similar) Experience with Windows, Microsoft 365, SharePoint, Intune, Teams ecosystem Familiar with remote support and ticketing systems Strong communication, documentation, and problem‑solving skills Highly organized, accountable, and comfortable working independently in a remote setup Experience with Intune or Device management Experience with healthcare systems or EHRs (Athena One preferred) Benefits Competitive salary Long‑term growth potential Company Overview Physician Care is a medical facility that offers primary care, labs, onsight diagnostics, transportation, and care coordination services. It was founded in undefined, and is headquartered in Palm Springs, California, USA, with a workforce of 201-500 employees. Its website is