[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on connecting exceptional candidates with leading employers in the financial services industry. The IT Support Specialist provides first-line technical support to employees, ensuring smooth daily operations by resolving hardware, software, and connectivity issues.ResponsibilitiesProvide first-line support for hardware, software, and account issues via IT Service Desk channelsTroubleshoot Windows, macOS, and mobile device problems; escalate complex incidentsConfigure and deploy laptops, peripherals, and mobile devices for new and existing employeesUse remote support tools to assist end users and perform troubleshootingSupport onboarding and offboarding with account setup, device provisioning, and access managementMaintain IT asset inventory, conduct audits, and ensure hardware complianceLearn and support mobile device management tools for basic configuration and updatesDocument procedures, update knowledge bases, and contribute to process improvementsCollaborate with IT team to identify recurring issues and recommend solutionsDeliver professional and empathetic customer service in all interactionsSkills0–2 years of experience in IT support, help desk, or technical assistanceBasic understanding of Windows and macOS operating systems, user account management, and software installationBasic network knowledge including Wi-Fi, IP troubleshooting, and VPNStrong communication skills for explaining technical concepts to non-technical usersFamiliarity with Microsoft 365 and cloud identity platforms like OktaWillingness to learn new technologies and incorporate feedbackGood organizational skills to manage multiple support requestsAssociate degree in Computer Science, Information Systems, or equivalent practical experienceExperience in Service Desk or End User Support in corporate or financial services settingsExposure to MDM tools such as Intune, Jamf, or TaniumKnowledge of VPN solutions like ZScaler and collaboration tools like Zoom or SlackCompTIA A+ or equivalent entry-level IT certificationInterest in advancing in IT Support, Systems Administration, or Cloud TechnologyCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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