[Remote] IT Support / Help Desk Analyst (Entry–Mid Level) $80K/yr - $100Kyr

Note: The job is a remote job and is open to candidates in USA. 360CyberX, LLC is a security-focused technology partner dedicated to helping organizations prevent breaches and maintain system availability. The IT Support / Help Desk Analyst provides frontline technical support to end users, diagnosing and resolving hardware, software, and access-related issues to ensure a positive technology experience. Responsibilities Provide Tier 1 and Tier 2 technical support for end users via ticketing systems, email, chat, and phone Troubleshoot and resolve issues related to: Windows and macOS operating systems Hardware (laptops, desktops, peripherals) Common business applications (Microsoft 365, browsers, VPNs) Manage user accounts, access, and permissions across identity and collaboration platforms Support password resets, MFA issues, and basic identity-related requests Escalate complex issues to the appropriate IT teams while maintaining ownership and communication Document incidents, resolutions, and procedures in a centralized knowledge base Assist with device provisioning, imaging, onboarding, and offboarding activities Support basic network connectivity troubleshooting (Wi-Fi, VPN, DNS-related issues) Follow IT service management (ITSM) processes and SLAs Participate in system upgrades, maintenance activities, and special IT projects as assigned Skills 0–3 years of experience in one or more of the following areas: IT support or help desk operations, Desktop or end-user computing support, Technical customer support Basic understanding of: Windows and/or macOS operating systems, Microsoft 365 or similar productivity suites, Networking fundamentals (TCP/IP, DNS, VPN concepts) Experience using ticketing or ITSM tools Strong troubleshooting, analytical, and customer service skills Ability to communicate technical issues clearly to non-technical users Strong documentation and time-management skills Associate's or Bachelor's degree in Information Technology, Information Systems, or a related field (or equivalent hands-on experience) Familiarity with: Active Directory or cloud identity platforms, Endpoint management tools (Intune, JAMF, SCCM, or similar), Remote support tools IT certifications such as: CompTIA A+, CompTIA Network+, Microsoft or Apple fundamentals Experience supporting remote or hybrid workforces Company Overview 360Cyberx, LLC is a security-first technology partner that helps organizations prevent breaches, keep systems online, and prove compliance. It was founded in 2020, and is headquartered in Dallas, Texas, US, with a workforce of 11-50 employees. Its website is