[Remote] IT Support Analyst

Note: The job is a remote job and is open to candidates in USA. Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an IT Support Analyst, you will optimize business systems, analyze processes for improvements, and provide support to users while ensuring seamless integration between business units and IT. Responsibilities You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies You will provide technical support and guidance to Iterators You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate Skills Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language Experience working with People Operation teams supporting platform, process and operations enablement Familiarity with Identity and Access Management (IAM) concepts Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail Familiarity with Linksquares, Navan and Coupa Experience with AI implementation in enterprise applications Familiarity with vendor management, including renewals and vendor onboarding Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira Experience managing SaaS systems and optimizing license utilization Benefits Medical Dental Vision Generous stipends for health & fitness Learning & development Company Overview Iterable is an AI-powered communication platform that improves customer retention with its marketing. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Iterable has a track record of offering H1B sponsorships, with 10 in 2025, 7 in 2024, 12 in 2023, 21 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.