[Remote] IT Service Management Representative SCON

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that supports US federal government agencies by applying technology and innovation to address various challenges. The IT Service Management Representative SCON plays a critical role in ensuring the smooth operation and support of production and non-production environments, coordinating maintenance activities, software implementations, and issue resolution across multiple teams. Responsibilities Provide operational and application support for production and non-production environments Implement software and functionality updates in coordination with relevant teams Coordinate monthly non-production maintenance activities among technical and functional teams Schedule and communicate maintenance activities to ensure proper impact awareness and testing Lead War-captain support during after-hours and weekend maintenance to resolve issues promptly Facilitate communication and coordination between teams during scheduled and unscheduled maintenance Skills Experience with SID team procedures and primary responsibilities Ability to coordinate maintenance schedules and lead troubleshooting calls as War-captain US citizenship Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is