[Remote] IT Security Administrator

Note: The job is a remote job and is open to candidates in USA. Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. The Security and IT team is responsible for managing security and IT related requests, assisting with technical service desk tickets, and ensuring the secure implementation of AI systems and data within the organization.ResponsibilitiesAssist with Security and IT related Technical Service Desk ticketsFirst touch point for user support (investigation/resolution, referral to TSD/Senior team member, etc)Assist with access control changes, onboarding automation SCIM, and user provisioning / deprovisioning**Strong** hands-on expertise with configuring and administering/ maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc)Security and IT administrative tasks related to auditing, access management, and licensing users across various departmentsResponds to, and where appropriate, resolves or escalates security incidents and investigationsAssist Security and IT and other divisions with ensuring the secure and ethical implementation and operation of AI systems and data within the organizationInvestigates, monitors and reviews SOC and SIEM alerts and network traffic for unusual or suspicious activity or security events, and investigates these as a first level responder. Provides escalations to tier 2 and tier3 SOC team as needed to assist with investigation of security eventsAssist with developing and maintaining documentation for security systems, services and procedures to support Bitwarden’s security, compliance needs and certification requirements such as ISO 27001, SOC2, HIPAA, and GDPRAdminister and maintain endpoint protection and overall security and data protection utilizing various technologies such as Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps and Brand protection service, and other security solutionsEstablish and document standardized processes for managing security and IT services and establish secure/hardened system configuration baselines. Document related IT process and proceduresAssist with patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational with minimal downtime. This includes Endpoint/ Asset standardization and maintaining OS and system updates/ patches, leveraging policy enforcements that are managed via our MDMSkillsStrong hands-on expertise with configuring and administering/maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc)Ability to provide security and IT related coverage ahead of the US East Coast time zoneA Security and IT generalist that has prior experience working in environments with diverse technologies and can dive deep on domain expertiseExperience managing equipment and software across a distributed, remote, and decentralized global workforceAbility to maintain discretion, handle sensitive information and maintain security best-practicesInterested in solving security and IT challenges through technical awareness, assurance, and partnershipSecurity technocrat at heart, staying current with trends and new technologiesFamiliarity with security standards and regulations relevant to AI and data privacyCollaborative and adaptable mindsetOpenness and authenticity combined with excellent communication skillsExcitement and enthusiasm for open source and for better internet securityExcellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solutionsBenefitsSee our careers page for a list of benefits.Work remotely with motivated and supportive team members across the world.Join our #growth-club to continue personal and professional development.Company OverviewBitwarden provides open-source password management solutions for individuals, teams, and business organizations. It was founded in 2015, and is headquartered in Santa Barbara, California, USA, with a workforce of 201-500 employees. Its website is https://bitwarden.com.