[Remote] IT Quality & Training Analyst

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a healthcare technology organization that focuses on optimizing physician practices. The IT Quality & Training Analyst role ensures top-quality customer support and enhances operational efficiency by monitoring interactions and improving agent performance.ResponsibilitiesUnderstand roles and workflows within Technical Support Services and Patient Technical analystsAssist in designing and implementing quality assurance programs for case and call managementAnalyze cases to identify recurring issues and support timely resolutionUpdate procedures and maintain knowledge base documentationEnsure compliance with policies, industry regulations, and legal requirementsConduct audits of customer interactions and provide feedback and coaching to support staffTrack trends and monitor progress of individuals and teamsParticipate in calibration sessions to align performance metricsCollaborate with Learning and Enablement to design and update training programsStay informed on industry standards and best practices in technology support and quality managementPerform other duties as assignedSkillsBachelor's degree preferred1-2 years of experience in Healthcare1-2 years experience in technology operations with a cross-team functional mindset preferredAbility to adapt to new processes and manage high volumes while maintaining qualityProven experience implementing change in operational settingsStrong skills in creative development, research, and analysisExcellent organizational skills with attention to detailSound judgment with problem identification and resolution abilitiesCritical and creative thinking skillsSix Sigma Yellow Belt or ITIL certification preferredBenefitsMedical, dental, vision, life, and pet insurance401K planPaid time offWellness programsExpense reimbursement for home office internet costs for remote workersCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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