Remote IT Help Desk Technician

We are looking for a skilled and dependable Remote IT Help Desk Technician to provide technical assistance and support to employees and clients. In this role, you will troubleshoot hardware, software, and network issues, ensuring efficient and reliable IT operations. The ideal candidate is customer-oriented, highly analytical, and capable of diagnosing and resolving technical problems quickly in a remote work environment. ⸻ Key Responsibilities: • Respond to technical support requests via email, chat, or remote access tools. • Diagnose and troubleshoot software, hardware, and connectivity issues. • Assist with installation, configuration, and maintenance of computer systems and applications. • Provide step-by-step support and clear instructions to non-technical users. • Manage and track help desk tickets, ensuring timely resolution and accurate documentation. • Escalate complex technical issues to higher-level support when necessary. • Maintain system security by performing regular updates and password resets. • Support remote employees with VPN, email, and software access issues. • Collaborate with IT teams to improve support procedures and knowledge base documentation. ⸻ Required Skills & Qualifications: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • 1–3 years of experience in IT support, help desk, or technical assistance. • Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android). • Familiarity with remote support tools such as TeamViewer, AnyDesk, or LogMeIn. • Experience using ticketing systems (e.g., Jira, Zendesk, Freshdesk, or ServiceNow). • Solid understanding of networking fundamentals (IP configuration, VPN, DNS, Wi-Fi). • Excellent problem-solving, communication, and customer service skills. • Ability to work independently and prioritize multiple support requests. • Reliable internet connection and suitable home workspace for remote IT operations. ⸻ Preferred Experience (Not Required): • Certifications such as CompTIA A+, Network+, Microsoft Certified: IT Support, or HDI Support Center Analyst. • Experience supporting cloud-based platforms (e.g., Office 365, Google Workspace, or AWS). • Knowledge of cybersecurity practices and endpoint management. ⸻ Compensation & Benefits: • Competitive hourly pay ($22–$40/hr depending on experience). • Flexible remote work schedule. • Paid training and certification opportunities. • Health and wellness benefits (varies by region). • Supportive and collaborative IT team environment. Apply tot his job