[Remote] IT Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking an IT Customer Service Specialist for a dynamic team. The role involves providing first-level technical support and exceptional customer service to LabCorp clients, troubleshooting system issues, managing user requests, and maintaining high IT service levels.ResponsibilitiesProvides first-level technical support to the company for user inquiries and system securityAssists users with log-on problems, reinstating revoked security, and changes in access privilegesTroubleshoots system errors and lockups, and answers how-to system security questionsRoutes second-level system questions to the appropriate individual/departmentProcesses all mainframe security requests and purchase approval security requestsSpecific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per daySupport includes resetting passwords, troubleshooting application and system issues and arranging for on site supportStaffing of the position is imperative to maintaining and improving IT service levels and call center metricsSkillsHS Diploma1 or more years' experience in IT Customer Service1 or more years' customer support experience1 or more years' experience with strong phone contact handling skills and active listening abilitiesBachelor's Degree1 or more years' experience in a high volume, inbound call environment(50+calls/day)Current or prior Labcorp experienceBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanEmployees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.Company OverviewLabcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.Company H1B SponsorshipLabcorp has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.