[Remote] IT Business Analyst

Note: The job is a remote job and is open to candidates in USA. Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the current state of IT/OT systems.ResponsibilitiesSupport the team in re‑baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contractEnsure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolveCollaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristicsSupport the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standardsParticipate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patternsAssist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data‑driven improvements to prevent incident recurrenceUtilize agency‑approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government‑owned documentation and artifactsSkillsAbility to obtain and maintain a Public Trust is requiredMust be a U.S. Citizen without dual citizenshipBachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture effortsExperience documenting IT systems, architectures, and technical artifactsAbility to analyze and validate system information across multiple stakeholdersExperience supporting or documenting Configuration Management artifactsFamiliarity with incident management and root cause analysis (RCA) conceptsStrong written and verbal communication skills for technical documentationExperience working in federal IT environmentsAn active Public Trust and/or DHS suitability is preferredFamiliarity with ServiceNow, CMDBs, or ITSM/ITOM processesExperience supporting Technical Configuration Diagrams (TCDs) or EA repositoriesExposure to systems monitoring, alerting, or operational reportingAbility to synthesize complex technical information into clear, concise artifacts for leadership and auditorsBenefitsShort- and long-term incentives as well as program-specific awardsHealth insurance coverageLife and disability insuranceA retirement savings planPaid holidays and paid time offReasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairmentCompany OverviewMaximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.