[Remote] IT Administrator (Contractor)

Note: The job is a remote job and is open to candidates in USA. Forma is a company that provides a global lifestyle benefits platform designed to enhance employee benefits programs. They are seeking an IT Administrator to deliver day-to-day IT support, ensuring reliable access to devices and applications while maintaining a high level of end-user satisfaction.ResponsibilitiesResolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical supportExecute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practicesAdminister the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselinesTriage Okta authentication and MFA issues, including factor resets and account recovery within established verification proceduresMaintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready recordsAdhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articlesSkillsResolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical supportExecute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practicesAdminister the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselinesTriage Okta authentication and MFA issues, including factor resets and account recovery within established verification proceduresMaintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready recordsAdhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles2+ years of IT and troubleshooting experienceExperience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle)Experience with customer focused communication and problem solvingAdept at documentation & process adherenceExcellent time management & prioritization skillComfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA)BenefitsRemote-first working environmentWork computerCompany OverviewForma is a modern-day benefits platform that gives employees the freedom to choose health and wellness options that are right for them. It was founded in 2017, and is headquartered in Fremont, California, USA, with a workforce of 51-200 employees. Its website is https://joinforma.com.Company H1B SponsorshipForma has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.