[Remote] IT Account Manager

Note: The job is a remote job and is open to candidates in USA. Ryder System, Inc. is a leader in supply chain solutions, and they are seeking an IT Account Manager to support business system analysis and incident management across multiple accounts. The role involves managing IT support budgets, facilitating troubleshooting on applications, and ensuring effective communication with various stakeholders.ResponsibilitiesSupport Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requestsDocument issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timelineAssist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timelyManage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partnersProvide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portionAttend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicablePerforms other duties as assignedSkillsH.S. diploma/GED requiredThree (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience requiredTwo (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment requiredOne (1) year or more Hardware and/ or network knowledge and/or support requiredExperience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate requiredAssociate's degree preferred Information Technology or Supply ChainBachelor's degree preferred Information Technology or Supply ChainTwo (2) years or more System integration design and/ or troubleshooting preferredAbility to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferredSQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferredReport development and ZPL label generation. beginner preferredBenefitsRyder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance optionsPaid time off for vacation, illness, bereavement, family and parental leaveA tax-advantaged 401(k) retirement savings planAnnual bonus, commission, and/or long-term incentive plan based on the level and/or typeCompany OverviewWe perfect the supply chains people depend on. It was founded in 1933, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://ryder.com/ryderventures.Company H1B SponsorshipRyder System, Inc. has a track record of offering H1B sponsorships, with 10 in 2026, 53 in 2025, 45 in 2024, 39 in 2023, 54 in 2022, 54 in 2021, 36 in 2020. Please note that this does not guarantee sponsorship for this specific role.