[Remote] IoT Product Manager

Note: The job is a remote job and is open to candidates in USA. Cents is a leading vertical SaaS platform revolutionizing the garment care and laundry services industry. They are seeking a Product Manager to own the strategy and roadmap for their self-service ecosystem, ensuring seamless integration between hardware and software while enhancing user experience across multiple platforms.ResponsibilitiesOwn the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-systemMobile applications for route managers and operatorsAct as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified executionPartner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systemsCollaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutionsWork with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategyTranslate complex operational workflows into clear product requirements and technical specificationsManage competing priorities across multiple product surfaces while maintaining a cohesive long-term visionEnsure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparencyMeasure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfactionDefine and evolve product capabilities across:Machine and device management toolsHardware-integrated software and firmware collaborationEmployee management and workflow applicationsCustomer-facing mobile app (payments, cycle tracking, machine status)Skills4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environmentsStrong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teamsExperience owning complex, multi-surface products with multiple user personasProven ability to manage cross-functional stakeholders across engineering, leadership, and external partnersStrong roadmap definition and prioritization skills in ambiguous, high-impact environmentsExceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiencesExperience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems)Comfortable balancing long-term platform thinking with short-term execution needsBenefitsComprehensive health benefitsWork from-home office stipendVirtual team eventsAccess to learning opportunities from our team and network of advisors, and investorsEquityUnlimited PTO and paid holidaysRemote-first with offices in New York City and San FranciscoHealth benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability401(k)Work-from-home and commuter stipendsLaundry reimbursements to support our customers’ businessesComprehensive training, learning, and development programmingAccess to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!Company OverviewCents is a laundromat software platform that helps laundromat owners streamline their operations and enhance customer experience. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://trycents.com.