[Remote] Internet Account Executive

Note: The job is a remote job and is open to candidates in USA. CORT is a leading provider of transition services, including furniture rental, and is seeking a full-time Internet Account Executive. The role involves guiding customers in selecting furniture, supporting current leases, and coordinating deliveries while ensuring excellent customer relations.ResponsibilitiesAssist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customerCreate quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORTAssist current customers with questions and direct them to appropriate departments where neededAccurately capture customer information in our CRM (Salesforce) for communication and record keepingEnsure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all timesEscalate issues through the appropriate channels when necessaryUse problem solving skills and best judgment to handle unpredictable situations as they ariseConsistently meet all performance standards including schedule adherence, call quality, and sales goal achievementTake an active role in ensuring the department goals and objectives are being met or exceededThe expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reportingWill assist in other projects and activities as neededSkillsHigh School Diploma or equivalent requiredExperience in a customer related field required, experience in the multi-family industry or a contact center environment preferredMust have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfactionAbility to multi-task, take initiative and work effectively in a fast-paced environmentExcellent documentation and written and verbal communication skillsProficiency in Microsoft Office Suite including Word, Excel & OutlookFlexibility to work various shifts including nights, weekends, holidays, and overtime as requiredAbility to sit for extended periods of timeExperience in the multi-family industry or a contact center environment preferredBilingual (English/Spanish) a plusBenefitsFull benefits packageWeekly payPaid training40 hours/weekParticipation in company performance sharing planMonthly phone/internet stipendPromote from within cultureComprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date401(k) retirement plan with company matchPaid vacation, sick days, and holidaysCompany-paid disability and life insuranceTuition reimbursementEmployee discounts and perksOpportunity to work alongside a tenured team with career growth and mentorship opportunitiesWe will supply you with the equipment neededCompany OverviewIndustry leaders in providing residential and commercial rental furniture. It was founded in 1972, and is headquartered in Chantilly, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.cort.com.