[Remote] International Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. IMG (International Medical Group) is one of the world's top International Medical Insurance companies, helping individuals and companies of all sizes. They are looking for an International Customer Service Representative, referred to as an Assistance Coordinator, who will ensure excellent customer service through inbound and outbound communication regarding insurance inquiries and claims.ResponsibilitiesAnswer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA complianceProvide professional and courteous outbound communication as instructedDocument contact outcomes in customer relationship management toolAvailability to work some holidays and weekend days. Job may require flexible scheduling to grow in the companyMentoring and helping new employees when askedAssist in special projects or tasks as neededSkills1 year of experience in a customer service role analyzing and solving internal and external customer issuesBasic level of proficiency in Microsoft Office Suite softwareProfessional interpersonal, written, and oral communication skillsDemonstrated ability to multi-task - navigate systems on dual monitors and type while on a callGlobal geographical and cultural awarenessSelf-motivated with proven ability to maintain positive attitudeStrong stress management and ability to work in a fast-paced environmentAnalytical and problem-solving skillsBilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not requiredBenefitsMonthly performance bonus up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance401k Plan with company matchPaid Time OffFree Employee ParkingCasual Dress EnvironmentTuition Reimbursement PlanCompany OverviewIMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. It was founded in 1990, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 501-1000 employees. Its website is https://www.imgeurope.co.uk/index.aspx.