[Remote] Internal Systems Engineer (Applied AI)

Note: The job is a remote job and is open to candidates in USA. impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. The Internal Systems Engineer (Applied AI) will focus on building AI-powered tools, maintaining a shared agent platform, and developing robust internal software and integrations to enhance Customer Operations teams.ResponsibilitiesBuilding AI-powered tools and agentsBuilding and maintaining a shared agent platformBuilding robust internal software, integrations, and automationsSkillsProven experience building, hosting, and maintaining applications and toolsComfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problemsDeep experience working with REST APIsHands-on experience with LLM orchestration frameworks (like LangChain or LangGraph)Experience setting up and running evals for LLM outputsExperience building systems that grade, evaluate, and test AI responses for accuracy and safetyUnderstanding of CI/CD for AI systems and can build regression testing pipelinesAbility to design templates, abstractions, and deployment patterns that other people can useAbility to map out complex operational workflows before buildingAbility to work closely with non-technical business stakeholdersAbility to teach non-technical persons through building their first agentSelf-starter who thrives in an agile environmentExperience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira)Background working in or building tools for Customer Support, Customer Success, or Onboarding teamsExperience integrating with knowledge base platforms (like Gitbook or similar documentation sites)Proven experience taking automation projects from concept to deployment within a large, complex organizationExperience building internal platforms or developer tools that other teams use to self-serveExperience with monitoring and observability for AI systems in productionBenefitsAn additional 5% variable annual bonus contingent on Company performanceEligible to receive a Restricted Stock Unit (RSU) grantMedical, Dental, and Vision insuranceOffice-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueledFlexible spending accounts and 401(k)Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.We also offer a monthly gym reimbursement policy to support your physical health.A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.Company Overviewimpact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. It was founded in 2008, and is headquartered in Santa Barbara, California, US, with a workforce of 1001-5000 employees. Its website is https://impact.com/.Company H1B Sponsorshipimpact.com has a track record of offering H1B sponsorships, with 9 in 2025, 9 in 2024, 9 in 2023, 3 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.