[Remote] Intelligence and Services Operations Manager

Note: The job is a remote job and is open to candidates in USA. Dragos, Inc. is on a mission to defend industrial organizations that provide essential services. The Intelligence and Services Operations Manager is responsible for coordinating operational activities across Threat Hunt, Threat Intelligence, and Services teams, while managing the Dragos Neighborhood Keeper Trusted Adviser Program.ResponsibilitiesOwn cross-functional operational coordination across Threat Hunt, Threat Intelligence, and Services teams — designing cadences, escalation protocols, and shared situational awareness channels that keep the right people informed and alignedStep in as the operational coordinator during major incidents and surge events, bridging teams to ensure unified response, clear ownership, and nothing falling through the cracks when the threat landscape demands itManage the Neighborhood Keeper Trusted Adviser Program end-to-end — from onboarding and agreement execution through active partner engagement with government entities, ISACs, and sector partnersFacilitate intelligence sharing workflows including IOC and signature validation, TLP classification decisions, inbound submissions, and cross-community bulletins distributed to the right participants with the right handlingIdentify and fix operational friction between teams — process gaps, unclear handoffs, and coordination debt — and build SOPs that codify how Intelligence Services teams work together, not just in isolationTrack and synthesize program and operational metrics across the IntServ organization, surfacing patterns and risks to leadership in clear, actionable reportingLead after-action reviews following major events and translate findings into durable improvements, continuously raising the operational maturity of the Intelligence Services organizationSkills5+ years of experience in intelligence operations, security operations, program management, or a closely related field within a cybersecurity or national security contextDemonstrated experience coordinating across multiple technical teams during time-sensitive or high-stakes events — you have been the person who keeps the trains running when things get complexFamiliarity with ICS/OT cybersecurity concepts, threat intelligence fundamentals, and the threat landscape facing critical infrastructure sectorsExperience managing external partner or stakeholder relationships in a structured, compliance-aware context — agreements, information sharing frameworks, and TLP protocolsExperience working with or within government cybersecurity entities, ISACs, or similar public-private partnership structuresProcess-builder mindset: you create clarity out of ambiguity, document things that live only in people's heads, and build systems that scaleComfort operating across multiple simultaneous workstreams with competing urgency — you triage effectively and don't lose track of the long-term while managing the immediateBenefitsCompetitive Equity PackageComprehensive Benefits PlanCompany OverviewDragos provides the most effective OT cybersecurity technology for industrial and critical infrastructure to deliver on our global mission: to safeguard civilization. It was founded in 2016, and is headquartered in Hanover, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://www.dragos.com.