[Remote] Intake Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. Jacoby & Meyers Accident & Injury Lawyers is a leading law firm established in 1972, dedicated to making the legal system accessible to consumers. They are seeking an Intake Specialist who will serve as the first point of contact for prospective clients seeking legal assistance, utilizing sales and customer service skills to convert leads into signed clients.ResponsibilitiesServe as the first point of contact for leads seeking legal assistance through one of our communication channelsEvaluate the potential viability of cases based on the gathered information and the qualifications of our partner firmMake a great and lasting impression on clients and potential clientsFollow-up with callers in a consistent and respectful mannerMaintain accurate and organized records of all client interactions, case details, and related documentsInput data into case management systems or databases for easy access and retrievalRefer clients with non-personal injury cases to partner law firmsConvert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Jacoby & Meyers provides to their clientsParticipate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interactionSkillsSome sales and/or PI experience a plusExcellent verbal communication skills: Specialists will spend a majority of time on the phone with potential clientsEmpathetic, caring and persuasive communication skillsConflict Resolution Skills: Ability to handle and defuse potential conflicts with callers while maintaining a professional demeanorApply active listening skills through the ability to comprehend information presented and respond thoughtfullyExcellent time management skills to handle all aspects of their responsibilities efficiently without compromising service qualityBilingual fluency in Spanish is requiredOpen to constructive feedback and adaptable to changesSalesforce or similar CRM experience considered a plusBachelor's Degree a plusBenefitsMedical, Dental, Vision and Pet Insurance401(k) with Company MatchCompany-paid Life Insurance and AD&D Coverage, Voluntary Life InsuranceShort-term and Long-term DisabilityEmployee Assistance and Travel Assistance ProgramsPaid Time Off, Paid Sick Time, Paid HolidaysHealth FSA and Dependent Care FSAAccident InsuranceCommuter Transportation IncentiveCell Phone and Internet StipendFully-paid parkingLearning and Development ProgramsRemote PositionsCompany OverviewJacoby & Meyers was founded in 1972 with the intention of making the legal system more accessible to the average person. It was founded in 1972, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://www.jacobyandmeyers.com .Company H1B SponsorshipJacoby & Meyers Accident & Injury Lawyers has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.



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