Remote Intake Coordinator
Job Title: Remote Intake Coordinator
Company: Hourglass Diesel Performance
Location: Remote
Job Type: Full-Time
About Us
Hourglass Diesel Performance is a leading name in the diesel repair industry, dedicated to providing high-quality service with precision and efficiency. We are seeking a Remote Intake Coordinator to join our team and help streamline service requests, ensuring prompt and professional communication with customers and service providers.
Job Summary
As a Remote Intake Coordinator, you will be the first point of contact for incoming service requests. Your role is critical in gathering accurate information, dispatching service calls, and maintaining clear communication between customers, technicians, and vendors.
Key Responsibilities
Answer incoming calls and document service requests accurately
Gather necessary details, including vehicle/unit information, service needs, and location
Dispatch calls to appropriate technicians or service providers
Track service progress and provide updates to customers and team members
Ensure all data is recorded in the system for accurate invoicing and record-keeping
Provide excellent customer service with a professional and helpful attitude
Work assigned shifts in a remote setting, maintaining availability during scheduled hours
Qualifications
Previous experience in a customer service, dispatch, or administrative role preferred
Strong communication and organizational skills
Ability to multitask and remain calm under pressure
Proficiency in using phone systems, email, and customer management software
Reliable internet connection and a quiet workspace for remote work
Benefits
Competitive pay
Remote work flexibility
Opportunities for growth within the company
Supportive team environment
If you are detail-oriented, customer-focused, and looking for a remote opportunity in a fast-paced industry, we encourage you to apply!
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: 20 30 per week
Schedule:
Monday to Friday
Weekends as needed
Work Location: Remote
Apply Now
Company: Hourglass Diesel Performance
Location: Remote
Job Type: Full-Time
About Us
Hourglass Diesel Performance is a leading name in the diesel repair industry, dedicated to providing high-quality service with precision and efficiency. We are seeking a Remote Intake Coordinator to join our team and help streamline service requests, ensuring prompt and professional communication with customers and service providers.
Job Summary
As a Remote Intake Coordinator, you will be the first point of contact for incoming service requests. Your role is critical in gathering accurate information, dispatching service calls, and maintaining clear communication between customers, technicians, and vendors.
Key Responsibilities
Answer incoming calls and document service requests accurately
Gather necessary details, including vehicle/unit information, service needs, and location
Dispatch calls to appropriate technicians or service providers
Track service progress and provide updates to customers and team members
Ensure all data is recorded in the system for accurate invoicing and record-keeping
Provide excellent customer service with a professional and helpful attitude
Work assigned shifts in a remote setting, maintaining availability during scheduled hours
Qualifications
Previous experience in a customer service, dispatch, or administrative role preferred
Strong communication and organizational skills
Ability to multitask and remain calm under pressure
Proficiency in using phone systems, email, and customer management software
Reliable internet connection and a quiet workspace for remote work
Benefits
Competitive pay
Remote work flexibility
Opportunities for growth within the company
Supportive team environment
If you are detail-oriented, customer-focused, and looking for a remote opportunity in a fast-paced industry, we encourage you to apply!
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: 20 30 per week
Schedule:
Monday to Friday
Weekends as needed
Work Location: Remote
Apply Now