[Remote] Insurance/Total Loss Associate

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a highly motivated Insurance/Total Loss Associate to resolve both potential and confirmed total loss claims. This role involves recording, tracking, and following up on insurance claims to ensure their timely and thorough completion. Responsibilities Record, track, and follow up with insurance and claim-handling companies Maintain accurate and complete claim records Investigate reported collision events, including impound, skip tracing, and customer service inquiries Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams Prepare requested claim documentation Collect all necessary documentation from insurance providers Process and file total loss payments Manage claim-related documents Investigate issues throughout the claim lifecycle Assist with lienholder claims as required Handle other assigned projects Skills 1+ year of experience in Insurance or total loss claims Excellent communication skills Ability to multitask, self-reliant Experience working remotely (WFH) Capacity to conduct research beyond the immediate scope Proficient knowledge of Excel, Teams and Outlook Benefits Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more) Paid vacation 401(k) match Tuition reimbursement Social activities Monthly lunches A robust employee recognition and talent development program Company Overview First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services. It was founded in 2006, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is