REMOTE Insurance Verification Specialist - Part time
Position Overview: The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of the Company s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Primary Responsibilities...
Call center environment - Need to be comfortable taking a high volume of calls on a daily basis
Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
Ability to handle inbound/outbound calls to potential customers verify and document required information to finalize applications for underwriting assessment.
Be able to properly explain the application process to potential customers
Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I s)
Requirements:
1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
Basic knowledge of Medical terminology required (strict requirement)
18 years of age or older
High School Diploma or equivalent
Remote Experience Preferred but not required
Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
Quiet & Professional Workplace
Basic Computer Knowledge/Skills
Excellent oral and written communication
Minimum typing requirement of 30 wpm
Superior customer service skills required friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Office
Ability to multi-task
Ability to work under pressure
Excellent organization and time management skills
Must be detail-oriented
Benefits:
Full time employees only are eligible for benefits after 30 days and fully invested in the pension for life with 5 years of service
Training Schedule:
For 4 weeks - Monday Thursday 5pm to 9pm CST, Friday 4pm to 8pm CST
100% Attendance Policy during training (No time off allowed during training - Missing time during training could potentially result in termination)
Post-Training Schedule:
Monday: 4pm-9pm CST
Tuesday: OFF
Wednesday: 4pm-9pm CST
Thursday: 4pm to 9pm CST
Friday 4pm to 8pm CST
Saturday 7am to 12pm CST
Sunday: OFF
Pay:
$15.00/hr
Eligible for extra $1/hr on top of base pay IF Bilingual in Spanish (must pass a bilingual assessment test to qualify)
Employees get paid biweekly
Bonus Pay: The client will look at the employee's performance/metrics each pay period to determine what tier the employee is eligible to earn for that pay period
Extra $4/hr-$10/hr (Equating to $19/hr-$25/hr) - Can earn this tier starting from Day 1
Equipment:
Will be provided
Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings
Equipment does not get shipped out until the Friday before training starts. Candidates will get an email on that Friday with tracking information. Equipment is expediated, therefore they should be expecting it to arrive that weekend and must be home to sign off on it
Company DescriptionBalance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that s been our guiding purpose, inspiring us to always be at our best, so we can be there for you
Apply Job!
Primary Responsibilities...
Call center environment - Need to be comfortable taking a high volume of calls on a daily basis
Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
Ability to handle inbound/outbound calls to potential customers verify and document required information to finalize applications for underwriting assessment.
Be able to properly explain the application process to potential customers
Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I s)
Requirements:
1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
Basic knowledge of Medical terminology required (strict requirement)
18 years of age or older
High School Diploma or equivalent
Remote Experience Preferred but not required
Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
Quiet & Professional Workplace
Basic Computer Knowledge/Skills
Excellent oral and written communication
Minimum typing requirement of 30 wpm
Superior customer service skills required friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Office
Ability to multi-task
Ability to work under pressure
Excellent organization and time management skills
Must be detail-oriented
Benefits:
Full time employees only are eligible for benefits after 30 days and fully invested in the pension for life with 5 years of service
Training Schedule:
For 4 weeks - Monday Thursday 5pm to 9pm CST, Friday 4pm to 8pm CST
100% Attendance Policy during training (No time off allowed during training - Missing time during training could potentially result in termination)
Post-Training Schedule:
Monday: 4pm-9pm CST
Tuesday: OFF
Wednesday: 4pm-9pm CST
Thursday: 4pm to 9pm CST
Friday 4pm to 8pm CST
Saturday 7am to 12pm CST
Sunday: OFF
Pay:
$15.00/hr
Eligible for extra $1/hr on top of base pay IF Bilingual in Spanish (must pass a bilingual assessment test to qualify)
Employees get paid biweekly
Bonus Pay: The client will look at the employee's performance/metrics each pay period to determine what tier the employee is eligible to earn for that pay period
Extra $4/hr-$10/hr (Equating to $19/hr-$25/hr) - Can earn this tier starting from Day 1
Equipment:
Will be provided
Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings
Equipment does not get shipped out until the Friday before training starts. Candidates will get an email on that Friday with tracking information. Equipment is expediated, therefore they should be expecting it to arrive that weekend and must be home to sign off on it
Company DescriptionBalance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that s been our guiding purpose, inspiring us to always be at our best, so we can be there for you
Apply Job!