[Remote] Insurance Operations Director

Note: The job is a remote job and is open to candidates in USA. Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. The Insurance Operations Director is responsible for leading shared services and operational support functions to deliver efficient, scalable, and compliant operations, while ensuring alignment across multiple business operations and optimizing resources for growth and regulatory adherence.ResponsibilitiesProvides enterprise oversight of shared operations and support functions (product, carrier and agency contracting, marketing enablement, agent support, commissions, compliance, and core operations), ensuring alignment, scalability, and regulatory adherenceIntegrates multiple businesses’ operations and support functions. Continues to serve the businesses with their required level of service, while driving operational scale through standardized processes, controls, and systems that enable growth with disciplined cost managementOrchestrates cross-functional alignment across distribution, service, compliance, and operations to ensure integrated execution and a consistent customer experienceOptimizes cost structure through workflow efficiency, vendor management, and resource allocation while preserving service qualityOwns service performance, establishing governance and accountability to consistently meet or exceed defined service levelsElevates productivity through performance standards, operational rigor, and targeted process and automation improvementsChampions adoption of systems and processes, partnering across business and technology to ensure effective implementation and sustained utilizationDevelops a perspective on leading tools (tech, AI, data, etc.) to improve productivity and service levelsBuilds enterprise capabilities across talent, process, and infrastructure to support long-term operational excellenceEvaluates and prioritizes investments to ensure strong ROI and alignment with strategic and financial objectivesDefines and governs operational metrics, leveraging insights to drive performance improvement and informed decision-makingEnsures full compliance with applicable insurance regulations, CMS requirements, and internal policiesComplies with agency management system data standards and data integrity (enters and maintains complete and accurate information)Performs other duties as assignedSkillsBachelor's Degree in Business, Healthcare Administration, or a related fieldFifteen (15) or more years in insurance operations, shared services, or support functionsEight (8) or more years of leadership experience with enterprise or cross-functional scopeDemonstrated success scaling operations and delivering measurable financial and operational outcomesExperience operating within regulated environments (e.g., ACA, Medicare)Operations leadership in insurance or similarly regulated environments, with accountability for multi-functional performanceStrategic orientation with the ability to translate business objectives into scalable operating modelsKnowledge of change leadership, including enterprise system implementations and process transformationAbility to engage effectively with a remote-first team composed of multiple businesses and culturesSkilled integrator, builder and innovatorExecutive prioritization and decision-making in complex, fast-paced environmentsSystems acumen across policy administration, CRM, and workflow platformsData-driven mindset, using metrics and analytics to inform decisions and drive outcomesDeep understanding of insurance operations, compliance frameworks, and customer lifecycleExecutive communication and stakeholder influence across all levels of the organizationBenefitsWe are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package.For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefitsCompany OverviewAlliant Insurance Services is a distributor of diversified insurance products and services. It was founded in 1925, and is headquartered in Newport Beach, California, USA, with a workforce of 10001+ employees. Its website is https://alliant.com.Company H1B SponsorshipAlliant Insurance Services has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.