[Remote] Insurance Customer Support Associate - Remote USA
Note: The job is a remote job and is open to candidates in USA. TTEC is a company focused on enhancing customer experiences and is seeking an Insurance Customer Support Associate to work remotely. In this role, you will engage with external brokers to provide support, educate them about healthcare insurance, and resolve any related issues throughout the lifecycle of the service. Responsibilities • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. Skills • 1 year or more of customer service experience • High school diploma or equivalent • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Benefits • PTO • Tuition reimbursement • Health and wellness incentives Company Overview • Online recruitment It was founded in 2011, and is headquartered in Johannesburg, NA - South Africa, ZAF, with a workforce of 11-50 employees. Its website is Apply tot his job