Remote Insurance Counselor I (Franklin County, WA)
About the position Responsibilities • Conducts patient insurance education while operating within established compliance parameters of the company. • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden. • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary. • Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively. • Completes insurance assessments/evaluations for patients to accurately document patient education sessions. • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns. • Builds and maintains relationships with field partners to ensure seamless patient support. • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio. • Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership. • Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned. Requirements • High School Diploma or equivalent is required. • Minimum of one (1) year experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO). • Basic computer skills and high-speed internet (minimum of 40 GB) are required. • A private workspace and secure transportation to DaVita facilities are necessary. Nice-to-haves • Experience in customer service roles. • Knowledge of financial assistance programs and work leave options. • Expertise in motivational interviewing. Benefits • Remote work flexibility with 90% remote and 10% travel. • Opportunities for professional development and training. Apply tot his job