[Remote] Installation Quality Analyst (100% Remote)

Note: The job is a remote job and is open to candidates in USA. ClearCaptions, LLC is dedicated to improving the lives of seniors through innovative communication solutions. The Installation Quality Analyst is responsible for managing the analytical lifecycle supporting installation and service operations, ensuring quality assurance, and delivering actionable insights to drive business outcomes.ResponsibilitiesDesigns, implements, and continuously refines a quality assurance program that supports installation and service operationsDevelops and maintains performance measurement frameworks, including KPIs, scorecards, and sound evaluation methodologiesEnsures quality program and reporting infrastructure are grounded in clear definitions, measurable standards, and consistent applicationOwns the full analytical lifecycle from problem definition through insight delivery, including: Data sourcing, validation, and structuring; Exploratory data analysis and trend identification; Root cause analysis and hypothesis testing; Insight generation and recommendation developmentDelivers decision-ready outputs that are: Accurate, validated, and complete; Logically sound and aligned with underlying data; Structured for clear stakeholder interpretationTranslates data into actionable recommendations with defined business impact, including tradeoffs, risks, and expected outcomesBuilds and maintains dashboards and reporting in Salesforce, Power BI, or similar tools with a focus on clarity, usability, and insight generationPerforms recurring and ad hoc analyses to evaluate installation quality, agent and contractor performance, and operational efficiencyIdentifies performance gaps and proactively recommends data-driven solutions to improve quality, cost, and customer experienceEnsures alignment between data, analysis, and conclusions by challenging inconsistencies and validating findings prior to deliveryPerforms data cleaning, validation, and quality checks to ensure integrity and reliability of outputsApplies structured analytical methods, including: Descriptive and comparative analysis; Segmentation and cohort analysis; Metric design and KPI trackingIdentifies and resolves ambiguity in data definitions, measurement frameworks, and reporting structures while ensuring reproducibility and documentation of analytical processes and outputsPartners with cross-functional stakeholders, including Operations, Marketing, and Field Service to translate business questions into analytical frameworksPresents findings and recommendations clearly and confidently to stakeholders at multiple levelsProactively identifies and escalates risks, blockers, inconsistencies, and flawed assumptions using data-driven solutions and recommendations aligned with business objectivesIndependently manages multiple workstreams and priorities while maintaining visibility into progress, proactively communicating updates, and adjusting timelines with clear rationale to ensure timely and complete deliveryEnsures all deliverables meet 'ready for review' standards with minimal rework requiredPerforms other duties as assignedSkillsA high school diploma or equivalent is required; a bachelor's degree in data analytics, statistics, economics, mathematics, or a related field is preferred. Equivalent combinations of education and relevant work experience will be consideredA minimum of two (2) years of experience in data analysis, business analytics, or similar roles is requiredStrong analytical thinking and problem-solving skills, with demonstrated ability to interpret data and generate insightsExperience working with data tools such as Excel, SQL, Power BI, Tableau, or similarFoundational knowledge of data analysis techniques, including data cleaning, validation, root cause, and exploratory analysisStrong attention to detail and commitment to data accuracy and completenessAbility to operate in ambiguous environments and take initiative to define problems and solutionsExcellent communication and presentation skills, including ability to clearly explain data, insights, recommendations, and key project information to all levels of the organizationDemonstrated ability to manage multiple priorities, set direction, and solve problems in a fast-paced environmentAbility to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives resultsDemonstrated ability to use discretion, make sound decisions, and maintain confidentialityWillingness and ability to work flexible hours as needed and travel up to 5%, which may include occasional overnight travelProficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)Background in telecommunications, field installations, customer service, or related industriesExperience with Salesforce or similar CRM platformsFamiliarity with KPI design, performance scorecards, and operational metricsExposure to statistical analysis, hypothesis testing, or experimental designExperience in quality assurance, operations, or customer experience environmentsCompany OverviewClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community. It was founded in 2011, and is headquartered in Roseville, California, USA, with a workforce of 501-1000 employees. Its website is https://clearcaptions.com/.