[Remote] Installation Coordinator (100% Remote)

Note: The job is a remote job and is open to candidates in USA. ClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Installation Coordinator is responsible for managing the scheduling and administration of installation and service tickets within field service operations to ensure efficiency and quality standards are met. Responsibilities Manage task load associated with the scheduling and assignment of contract work orders to meet service level requirements across quality and cost Monitor and triage “at-risk” contract work orders using predefined task, case and dashboard tooling Vet first round counter-offer approvals on contract work orders, within set limits Process contract work order approvals for invoice readiness within payment terms Respond to routine inbox activity across Trainer-tech and vendor workflows as first-in-line liaison Process asset returns through established channels Coordinate with Inside Sales to align scheduling and operational capacity with sales volume forecasts Ensure timely response to internal inquiries Skills High School diploma or equivalent experience Minimum 1 year experience in field services, customer service, scheduling or related roles Experience working with Salesforce.com or similar CRM Strong attention to detail Excellent verbal and written communication skills, presentation, and problem-solving skills Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality Reliable and predictable attendance Willingness and ability to work flexible hours Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Continued education is a plus Scheduling experience is a plus Company Overview ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community. It was founded in 2011, and is headquartered in Roseville, California, USA, with a workforce of 501-1000 employees. Its website is