[Remote] Inside Service Technician - Hot Side (Remote Work Schedule)

Note: The job is a remote job and is open to candidates in USA. Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts, seeking an Inside Service Technician to provide technical support to end users and field technicians. The role involves troubleshooting equipment issues and maintaining customer call information in a database to improve service efficiency.ResponsibilitiesProvide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional mannerProvide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issuesMaintain all customer call information into a company database to better assist future inquiriesWork closely with manufacturers to recommend engineering changes and document equipment/component failure ratesSkillsYou have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)You're an all-star communicator and are proficient in English (both written and verbal)You have a quality, high speed internet connection at homeYou're confident using a computer and navigating programs such as MS Word & OutlookYou're passionate about troubleshooting and finding innovative solutions to difficult problemsYou have the ability to multitask and thrive in a fast paced, team oriented atmosphereYou are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as neededBenefitsQuarterly profit-sharing bonusHybrid Work scheduleTeam member appreciation events and recognition programsVolunteer opportunitiesMonthly IT stipendCasual dress codeOn-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expensesHealth insurance401(k) with matchEmployee assistance programsPaid time offPaid sick time offPaid holidaysPaid parental leaveProfessional development opportunitiesCompany OverviewParts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice. It was founded in 1987, and is headquartered in Addison, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.partstown.com.



Apply Now