[Remote] Inside Sales Specialist

Note: The job is a remote job and is open to candidates in USA. Sonova Group is a company focused on enhancing customer engagement and growth in the hearing-care industry. The Inside Sales Specialist plays a pivotal role in supporting the Outside Sales team by managing assigned accounts, coordinating customer needs, and ensuring a seamless experience across various teams. Responsibilities Maintain relationships with assigned customer accounts and key contacts Support outreach initiatives and upsell activities aligned with field sales priorities Coordinate customer requests end-to-end, including intake, escalation, updates, and resolution Schedule and coordinate customer touchpoints, meetings, and follow-up activities Prepare pricing requests and route approvals according to internal processes Support order workflow coordination and follow up on order status when needed Build account review materials and summarize customer trends, opportunities, and insights Create clear PowerPoint presentations for customer reviews, internal updates, and QBRs Manage complaint intake and ensure accurate documentation and routing of customer issues Identify patterns or recurring issues within assigned accounts and help drive solutions Skills High school diploma or equivalent required Experience in inside sales, customer support, or account coordination roles Strong communication and relationship-building skills Excellent organization and follow-through when managing multiple priorities Proficiency with Microsoft Office tools including PowerPoint and Excel A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Bachelor's degree preferred Experience with CRM systems such as Salesforce preferred Benefits Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform Company Overview Around 25% of the world’s population is living with hearing loss. It was founded in 1947, and is headquartered in Stäfa, CH, with a workforce of 10001+ employees. Its website is