[Remote] Inside Sales Representative - Infusion Pharmacy

Note: The job is a remote job and is open to candidates in USA. BioMatrix Infusion Pharmacy is a clinician-led organization focused on reimagining infusion care. They are seeking an Inside Sales Representative to generate and grow patient referrals by building relationships with healthcare providers and coordinating efficient referral processes for infusion therapy services.ResponsibilitiesConduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy servicesBuild and maintain relationships with referral coordinators and key administrative staff responsible for patient referralsEducate physician offices on available infusion therapies, patient eligibility, and referral pathwaysIdentify opportunities to convert existing patient referrals and uncover new referral sourcesMaintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referralsGuide physician offices through the referral process and ensure referrals are submitted accurately and efficientlyCoordinate with internal intake and clinical teams to support patient onboarding and therapy initiationProvide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriateServe as a resource to physician offices for questions related to therapy access, documentation requirements, and referral proceduresPartner with field sales representatives to support territory growth and strengthen relationships within targeted accountsAssist in expanding account coverage in markets without dedicated field sales supportHelp validate and expand tertiary referral opportunities within physician practices and healthcare systemsServe as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visitsMaintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM systemTrack referral trends, office engagement, and sales activity metricsIdentify patterns and opportunities to improve referral conversion and account engagementProvide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriersIdentify opportunities to improve referral processes and service offerings for physician officesSkillsBachelor's degree preferred, or equivalent healthcare sales experience2 or more years of inside sales, healthcare sales, or referral development experience preferredExperience working with physician offices, specialty clinics, or healthcare providers is highly desirableExperience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferredStrong communication and relationship-building skills with medical office staff and healthcare professionalsAbility to effectively engage referral coordinators and administrative healthcare staffHighly organized with strong attention to detail and follow-throughComfortable with high outbound call volumes and proactive relationship developmentAbility to work collaboratively with cross-functional teams including sales, intake, and clinical operationsProficiency with CRM systems and Microsoft Office applicationsDemonstrated knowledge and proficiency in the principles, procedures and best practices related to this positionCompany OverviewLUX Infusion (formerly BioMatrix Infusion Pharmacy) is elevating infusions into an experience. As a U.S. It was founded in 2015, and is headquartered in Plantation, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.biomatrixsprx.com.