[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. Marcone Supply is a trusted distributor of appliance parts since 1932, providing quick delivery services across the U.S. They are seeking an Inside Sales Representative responsible for managing customer relationships, processing orders, and resolving customer issues to drive revenue and enhance customer experience.ResponsibilitiesEstimated to make 30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contributionProcesses customer requests for pricing, information, and availability regarding productsProcesses customer orders for products both in stock and special orderIdentifies, researches, and resolves customer issues using the computer systemResponsible for following up on customer inquiries not immediately resolvedProvides customers with product and service information and promotes Up-selling products and servicesResponsible for completing call logs and reportsResearch billing issuesRaise awareness and communicate with management of trends in customer callsCoaches’ customers how they can utilize computer systems to assist in resolving problemsMaintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirementsOther duties as assignedSkillsHigh School Diploma or GED equivalent2 years prior call center experience in a related field, with similar computer requirementsKnowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as neededAptitude for mathematical operations and numerical analysisBenefitsMedical, dental, vision, and prescription coverage effective immediately401(k) plan with company contributionsLife insurance and short- and long-term disability coverageHSA/FSA options and an Employee Assistance Program (EAP)Paid time off, including vacation, holidays, and personal daysWeekly pay, employee discounts, and moreCompany OverviewMarcone Supply is a logistics company that offers appliance parts. It was founded in 1932, and is headquartered in St Louis, Missouri, USA, with a workforce of 501-1000 employees. Its website is http://marcone.com.