[Remote] Inside Sales Rep-Hourly + Commission-Can live anywhere in U.S.

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to creating a more connected and compassionate health experience. They are seeking a Telesales Representative responsible for acquiring new members and managing member relationships throughout the year, ensuring satisfaction and retention while meeting sales goals.ResponsibilitiesAcquisition of new members via inbound and outbound callsAssessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skillsServicing of existing members and inquiries related to utilization of their product, benefits, etcCross selling ancillary products as well as any other applicable products to existing membersRetention of existing membersMaintaining knowledge levels with respect to CMS and states regulationsAbility to multitask, and effectively use computer while interacting with prospects and members via phoneEnsuring that the relevant information is captured in Customer Relationship Management system (CRM)Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance planContacting prospective members within the time limit outlined in the annual performance planAchieving the member retention rate as outlined in the annual performance planHighest levels of member satisfaction as measured by various member surveys and member retention rateExpert level understanding of products, services, and processes offered by the companyAbility to pass on an annual basis: American Health Insurance Plans (AHIP)Continued Education (CE’s)Product CertificationRequired Security and ComplianceClient/Carrier CertificationsAny required CMS CertificationsSkills4-year college degree or 1 to 2 years' experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start dateActive use of computer for carrying out daily job activitiesAbility to multi-task while talking on the phoneExcellent communication and listening skillsSelf-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. 'Customer is always right' attitude)Adaptable to high pressure, achievement-oriented environmentDrive to build, manage, and grow a book of business and become successful entrepreneurHigh level of computer proficiency including, but not limited to, Microsoft Office packageAbility to quickly perform basic mathematical operations w/out use of calculatorBenefitsAffordable medical plan options401(k) plan (including matching company contributions)Employee stock purchase planNo-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coachingPaid time offFlexible work schedulesFamily leaveDependent care resourcesColleague assistance programsTuition assistanceRetiree medical accessCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.



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